Voucher Refund Policy -

Voucher Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund. To be eligible for a return, your item must be unused.

This gift voucher is valid for 6 months from the date purchased and is not available for re-sale or exchanged for cash. Photocopies will not be accepted and all bookings must be made in advance. No change will be given if the voucher is not fully redeemed. To complete your return, we require a receipt or proof of purchase.

Please refer to the full terms and conditions on the website regarding the booking process, deposits etc.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Shipping returns

To return your product, you should mail your product to: 13 Butcher Row, Beverley, East Yorkshire, HU13 0AA, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.